A clear 30-day deployment boundary.

A customer may request a refund within 30 days of purchase if BotLatch cannot complete the documented quick start in a supported Docker deployment after the customer provides the safe diagnostics requested by support.

The boundary does not cover defects in the customer's n8n workflow, unsupported response formats, hosting outages, blocked network access, third-party services, custom modifications, or environments outside the published compatibility page.

Use the support contact on the Stripe order receipt and include the order number. Approved refunds return through the original payment method. A full refund ends access to new downloads, support, and future activation, and cancels the associated subscription so it will not renew. It does not remotely disable an already-running installation.