Focused on the BotLatch delivery path.

BotLatch support covers installation, BotLatch configuration, the documented n8n Chat Trigger contract, widget installation, report links, backups, upgrades, and confirmed BotLatch defects.

It does not include building or debugging the customer's workflow, maintaining their server, configuring unrelated providers, custom development, or on-call management.

Safe diagnostics

Include the BotLatch version, Docker status, timestamp, public bot ID, HTTP status, and a redacted error. Never send a webhook URL, license key, report token, transcript, message body, database, or data-protection key.

Contact support

Use the support contact on your order receipt. Include the order number and the safe diagnostics above so the issue can be reproduced without customer data.